SMSMail.com | This support page has been translated by Google

I can't enter an email addresses under Settings - "Additional Emails" it keeps disappearing.

Submitted by admin on Sat, 02/04/2012 - 17:07

You can't add other email addresses to the additional email addresses
if that address is already registered in the system (or by another
user). If you don't see the address, then it is also won't work for
your account. If you have registered these other email addresses by
error you can let us know and we will delete them from the system for
you.

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I would like to send an SMS message from my Outlook to a mobile phone number. Is this possible?

Submitted by admin on Tue, 12/20/2011 - 03:00

Yes, you can send a SMS message from Outlook. Simply send an email to number@smsmail.com (number = mobile phone number). Your email text will arrive as SMS.

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Can I buy SMS-credits without a credit card?

Submitted by admin on Thu, 08/11/2011 - 18:57

Yes, you can buy SMS-credits also by phone or by wire transfer.

- by phone: go to "Get Credits" and press on DaoPay option.

- by Wire transfer: go to "Get Credits and select "pay by wire transfer.

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I want to refill my monthly SMS-credit but I get the message that I can only renew or upgrade monthly credits or purchase regular credits.

Submitted by admin on Sun, 02/06/2011 - 06:10

As long as you have an active monthly SMS plan (you get new
SMS-credits every month) you can not purchase another monthly SMS
credit plan. If you need more SMS-credits you can purchase regular credits.

If you have both monthly SMS-credits and regular credits. SMSMail will always automatically use the lowest cost SMS-credits available to you. So, if you have monthly credits these will always be used first and only if you have no monthly credits left will your regular credits be used. Regular credits never expire.

By "upgrade" we mean, switch from 50 SMS-credits per month to 100

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How much does a SMS (text message) cost?

Submitted by admin on Mon, 12/13/2010 - 21:30

That depends on the SMS length and network. A SMS costs 1 SMS-credits for the first 160 symbols, and the same amount for every further 150 symbols, to most countries and networks. Please see Prices & Coverage for exact figures for your country and network.

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Are there any monthly costs?

Submitted by admin on Mon, 12/13/2010 - 20:10

No. There are no monthly costs and no minimum volume of SMS you need to send. With SMSmail you only pay for the SMS you send. Even if you choose the subscription option. You pay once and receive your SMS-credits every month. Your credit card won’t be charged again.

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Do I need additional software to send SMS by email?

Submitted by admin on Mon, 12/13/2010 - 18:50

No. You don’t need to install any additional software. With SMSmail you can send SMS by using your favorite email program. It’s the same as sending email.

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How fast do my SMS arrive?

Submitted by admin on Mon, 12/13/2010 - 17:30

Usually within seconds. But that depends entirely on the network in your country. Our system sends your SMS the instant they arrive.

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Do I get a delivery notification after my SMS arrived?

Submitted by admin on Mon, 12/13/2010 - 16:10

Yes, if you like. After your SMS has been delivered you get a delivery notification by email. Delivery notifications cost 1/4 SMS-credit per notification. Delivery notifications can be switched off in the settings area of your account. Not all countries and networks allow delivery notifications.